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Answers to common questions about buying tickets, your account, and using Tiketi Kiganjani.
What is Tiketi Kiganjani?
It is a digital ticketing system for buses and daladalas. Passengers buy tickets by phone, operators manage routes and sales, and agents issue tickets at stops.
Do I need an account to buy a ticket?
No. You can buy as a guest and your ticket will be linked to the phone number you used.
What do I do if I lose my ticket?
Use the My Tickets page, enter your phone number, and verify the OTP to see your tickets again.
How do I change my password in the app?
Open Profile, then Security, then Change Password. If you have forgotten your current password, use the "Forgot password?" link in that dialog to reset it with an SMS code.
What happens if I delete my account?
Your account is deactivated immediately and you are logged out. You have 30 days to change your mind - simply log back in during that window to reactivate it. After 30 days, the account is permanently closed and its phone number is freed for a new signup. Ticket and purchase history is retained regardless, as required by LATRA regulations.
How do I join as an operator or agent?
Use the registration forms on this site. Your details will be reviewed following our onboarding process.